Return Policy

 

ORDER WITH CONFIDENCE

We want you to be 100% satisfied with your latest HONEY. threads, if for any reason you have any issues with your purchase we are more than happy to help!

For your benefit we strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging in the event they need to return or exchange the item.

 HONEY. RETURNS POLICY

  • Full Price Items: You may return any full price item/s within 15 days of purchase for a store credit in the form of an e-Gift Voucher. The store credit will be to the value of your item/s excluding postage.
  • All returns will be assessed and if they meet our conditions of return you will be issued an e-Gift Voucher that will allow you to purchase a different item or the same item in a different size.
  • We don't offer refunds for change of mind.
  • Customers who receive a product/s with manufacturing faults are entitled to a full refund.
  • Customers who received the wrong product are entitled to a full refund.
  • Customers who ordered a product that is sold out are entitled to a full refund.
  • Return postage is at the customer’s own expense unless the item is deemed as faulty or you were sent the incorrect item.

 

CONDITION OF RETURN

  • All product(s) must be returned:
    • unworn, unwashed and free of marks
    • with all original tags still attached and in original packaging
    • not smell of perfume, deodorant or washing powder.    
       
      Please email hello@honeylabel.com.au with your reasons outlined above if you wish to make a return.
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